Contact Us – Support & Assistance Centre

Our dedicated customer support team is committed to resolving your queries promptly and professionally. Whether you require assistance with account management, gaming inquiries, payment concerns, or regulatory matters, we maintain multiple communication channels available throughout the week. All communications are handled in accordance with Indian gaming regulations and data protection standards.

Communication Channels & Response Times

We offer diverse contact methods to accommodate your preferences and urgency levels. Each channel is monitored by trained representatives who specialise in different service areas, ensuring efficient resolution of your concerns.

  • Live online chat – instant assistance available 24/7
  • Email support – [email protected] (response within 24 hours)
  • Telephone support – +91-11-4085-4444 (Monday-Sunday, 10 AM–11 PM IST)
  • Response time varies based on query complexity and support volume
  • Urgent matters receive prioritised attention

Before Contacting Support – Preparation Guidelines

To facilitate faster resolution, please prepare relevant information including your account username, registered email address, transaction IDs, and detailed description of your issue. This enables our representatives to access your account securely and provide targeted assistance.

  • Gather account credentials and transaction references
  • Document specific dates and times of incidents
  • Describe steps already attempted
  • Maintain records of all correspondence
  • Ensure compliance with terms of service during interactions

Last updated: January 23, 2026