Revision in the procedure of cancellation and refund of value of Rs.10,000/- and above for the PRS counter tickets booked from 09.11.2016 to 11.11.2016
COMMERCIAL CIRCULAR No.561 of 2016
GOVERNMENT OF INDIA
MINISTRY OF RAILWAYS
New Delhi, 10.11.2016
To Chief Commercial Managers
All zonal Railways
Managing Director/CRIS/Chankyapuri/New Delhi
Sub: Revision in the procedur of cancellation and refund of value of Rs.10,000/- and above for the PRS counter tickets booked from 09.11.2016 to 11.11.2016.
Ministry of Railways desire that tie procedure for cancellation of tickes and refund of value of Rs.10,000/- and above for the PRS counter tickets booked from 09.11.2016 to 11.11.2016 shall be revised as under:-
(i) Cancellation of such tickets and refund of fare of value Rs.10,000/- and above shall NOT be allowed in cash or through green pay order or by any means involving cash across the counter. The payment shall be only through Cheque / ECS payment.
(ii) Such ticket may be refunded through filing of TDR only on surrendering of original ticket. TDR shall filed within the prescribed time limit for cancellation of ticket across the counter as per Refund Rule e.g. TDR shall be filed only upta half an hour before the scheduled departure of the train for RAC/WL tickets and for confirmed tickets upto 4 hours befor the scheduled departure of the train, for which ticket has been issued etc.,
(iii) In sach cases TDR and rerund of fare as per refund shall be allowed for waitlisted tickets also only through Cheque / ECS payment.
(iv) This shall be implemented with immediate effect.
This issues with concurrence of Finance (Commercial) and Accounts Directorates of Ministry of Raiwlays.
CRIS may make necessary changes in the software.
Ensue action accordingly and confirm.
Director Passenger Marketing